FAQs

General Questions

Complimentary Shipping offer is valid on all orders more than $99 shipped in the United States and applies to First Class shipping (2-7 days) orders only.  $8.95 offered for Canadian and International orders over $99. The $99 threshold applies to merchandise only. Gift certificates, gift cards, taxes and additional shipping and handling do not count toward the qualifying amount. The total order amount after any discounts are applied must be more than $99 to qualify. Not valid for cash. Previous purchases are not eligible for adjustments.

$4.95 Flat Rate Shipping  within the United States. 

$10.95 Flat Rate Shipping  to Canada.

$13.95 Flat Rate Shipping  Internationally.

Rush Order Processing and Shipping
Rush Order Processing and Shipping is an available option upon Order Checkout.

Check Order Status and Track Shipments Online

If you have a registered account with ChristolandCompany.com, it’s easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the shipping  tracking number. Clicking on the tracking number takes you directly to the shippers Web site, where you can follow the progress of shipments. If you don’t have a ChristolandCompany.com account yet, set one up at My Account.

You can also track your order by clicking on Track My Orders. Simply enter the order number and billing email  information to view the order details. Christol & Company is not responsible for your order once it has been shipped from our facility. We will provide you with “Order Completed” confirmation, “Order Shipped” confirmation along with the “Shipment Tracking Information” for you to follow up with the shipper.

Most of our product are handmade to order. We keep very few items in stock ready to be shipped. We highly recommend ordering at least 4 weeks in advance of your date needed. Some items take 3-4 weeks to make so please keep this timeframe in mind when ordering. This mainly applies to orders including Accessories such as shoes and hats.

Yes, we enjoy producing custom orders that are unique and special.  Soon we will be introducing our NEW!! complete outfit customization system so check back with us to view this awesome NEW feature. Due to the special materials that might be needed in order to complete your order we may take a little longer (2-4 weeks) in producing your specialty item.  Custom Orders are created from the “Order Notes”  section at the end of checkout so be as detailed as possible. A Customer Representative will contact you if there is additional information needed to complete your custom order.

We do not offer refunds on any of our handmade items because everything is made to order. Once an order has been placed with ChristolandCompany.com you have 24 hours to make changes. Please choose your items & sizing carefully before ordering.  If you are not clear on the product description or size  feel free to contact us, we are here to help in your purchase process.  All sales are final, but if an issue does arise please give us an opportunity to help in resolving the situation.
We do our best to describe and portray all of our items accurately and handcraft each item with meticulous care. If you are not satisfied with an item for whatever reason, please contact us at christolandcompany@gmail.com within 3 days of receiving the order based on DELIVERY CONFIRMATION, and we will assist you in exchanging the item(s) or returning the item(s) for store credit.

Upon receipt of the returned UNWORN, UNWASHED, and UNUSED item in its original packaging, we will issue store credit or offer an exchange. Clothing returned without original tags or not in compliance with our return policy will be refused or charged a 30-50% restock fee.

 

 

 

Yes.  ChristolandCompany.com offer Traditional and Online Gift Cards which make the perfect gift for anyone who loves to shop for their little ones. Perfect for baby showers or other gift giving occasions, this is a gift they will really LOVE and you don’t even have to worry about trying to find the right size!

Please note: ChristolandCompany.com gift cards require a valid email address whether traditional or electronic. You must provide a valid email address at checkout in the “Order Notes”. Online gift cards will be sent to the recepient’s email address you provide and Traditional gift cards will be mailed out to your designated receiver.

  • Outfits/Clothing-Gentle Cycle Washing with Like Colors     Accessories (Ties, Hats and Shoes) – Hand Wash and Air Dry
  • Hang to dry or Low Heat
  • No Bleach/ Baby Detergent
  • Low Heat Iron if needed

Product Sizing

We utilize stretch elastic headbands so there is some additional room available in the sizes below.

  • Newborn : head circumference 12 inches
  • Toddler : head circumference 13 inches
  • Child: head circumference 14 inches
  • Adult: head circumference 16 inches

 

Head Circumference of Hats: the smaller measurement refers to the head circumference the hat will fit with the hidden elastic in the back un-stretched, and the larger measurement refers to the largest head circumference the hat will fit with the elastic fully stretched

  • Newborn  (6-8lbs) : head circumference 13-14 inches
  • 3 Months (9-13lbs) : head circumference 14-15.5 inches
  • 6 Months (13-18lbs): head circumference 16-17 inche
  • 9 Months (18-22lbs): head circumference 17-18.5 inches
  • 12 Months (22-26lbs): head circumference 18-19.5 inches
  • 18 Months (27-30lbs): head circumference 19-20.5 inches
  • 24 Months / 2T (29-31lbs): head circumference 20-21.5 inches
  • 3T (31-42lbs): head circumference 20-21.5 inches
  • 4T (34-38lbs): head circumference 21.5-22 inches
  • 5T (38-42lbs): head circumference 22-22.5 inches

CLOTHING SIZE CHART:

  • Newborn  –  up to 21.5 inches,  5 – 8 lb
  • 3 Months  –  21.5 to 24 inches,  8 – 12.5 lb
  • 6 Months  –  24 to 26.5 inches,  12.5 – 16.5lb
  • 9 Months  –  26.5 to 28.5 inches, 16.5 – 20.5lb
  • 12 Months – 28.5 to 30.5 inches,  20.5 – 24.5lb
  • 18 Months – 30.5 to 32.5 inches,  24.5 – 27.5lb
  • 24 / 2T Months – 32.5 to 36 inches,  27.5 – 32lb
  • 2T – 33-36 inches,  30-33lbs, waist 19.5-22 inches
  • 3T – 33-39 inches,  30-36lbs, waist 20-20.5 inches
  • 4T – 39-42 inches,  36-40lbs, waist 21-21.5 inches
  • 5T – 39-45 inches,  36-44lbs, waist 21.5-22 inches
Child Bow Ties are made with an adjustable velcro closure which fit ages 6 months to 12 years old
Adult Bow Ties are made with an adjustable velcro closure which fit from 15 to 17 in neck circumference.

We carry two types of shoes (crib shoes- soft sole shoes) and (flip flops)

CRIB SHOE SIZE CHART

Size                  Length of Shoe (inches)          Age

New Born      3.5 inches                                   0-3 months
Size 1               4 inches                                       3-6 months
Size 2               4.5 inches                                  6-9 months
Size 3               5 inches                                      9-12 months
Size 4               5.5 inches                                  12-18 months
Size 5               6 inches                                      18-24 months

Each item is unique; sizes may run 1/8 inch smaller or larger and other variations may occur due to the handcrafted nature of the products. For accurate sizing, please measure your child’s foot from big toe to heel then add 1/2 inch.

FLIP FLOP / SANDAL SIZE CHART

  • Toddler 5
  • Toddler 6
  • Toddler 7
  • Girls 8/9
  • Girls 10/11
  • Girls 12/13
  • Girls 1/2
  • Girls 3/4
  • Women 6-10

 

$4.95 FLAT RATE SHIPPING FOR ALL DOMESTIC ORDERS ! Dismiss